Product Reviews

Options:

This item is out of stock.

Showing 1-2 of 2 reviews for this product
Sort Reviews By:
 
 
Rating
Love the chairs, hated the process
 from Washington,  Dec 4, 2012

I am extremely happy with the chairs, they are comfortable and yet sturdy. Getting them, however, was a bit of a challenge. I had originally ordered 2 others but was informed (after a 10 day waiting period) that there was an inventory error and they were not available. Once I reordered my new choice, which was two chairs and two ottomans, the delivery process was insane. First I got a tracking order for a totally different order going to a different address. Once that was straightened out, no one was able to confirm that my order contained TWO chairs and TWO ottomans since the tracking order only mentioned one. After many calls for follow-up, I did not actually know if I would receive two sets until the day they were delivered to my home much later. Fortunately, the order was correct, the chairs are fabulous and I am glad I stuck it out.

  • How did the color on site compare with the actual product? Not as green, more brownish wihich was perfect for me
  • Please tell us about the quality of the product. Excellent quality, firm cushions, beautiful fabric.
  • How accurate was the on site description of the product? Very accurate except for the color, which was less green
  • Would you recommend this to a friend? Yes
Was This Review Helpful?
 
 
Rating
Great Chair and Ottoman- Horrible Delivery
 from Erie, PA,  Nov 6, 2012

The chair itself is lovely- well built of quality materials. I will look for Broyhill products in the future. The delivery experience, however, was terrible. Overstock contracts out to small local delivery companies and if they are not willing to work with you, you are SOL. The delivery company (Stark out of the Pittsburgh area of PA) only would deliver on a Tuesday between 8 AM and noon. They would not budge on this even though we offered 3 other days of the week at any time, or after 2:30 on 4 other days. It took weeks of going back and forth between the company and Overstock. Overstock even tried to get us to agree to a $150 special delivery window charge. My husband eventually had off on a Tuesday due to a holiday and we were able to accept delivery. We live in the 4th largest metro area of PA, you would think they would have encountered this issue before. I will certainly buy Broyhill again, but I will NEVER order furniture through Overstock again. It is just not worth the headache. I rated the product 4 stars to account for the delivery nightmare.

  • How did the color on site compare with the actual product? The color is slightly more green in real life
  • Please tell us about the quality of the product. This is a well-built, sturdy, comfortable chair
  • How accurate was the on site description of the product? I didn't find any errors
  • Would you recommend this to a friend? Yes
Was This Review Helpful?
 
 
Showing 1-2 of 2 reviews for this product
Sort Reviews By:

Sponsored Links


 
People who bought this also bought
Christopher Knight Home Darvis Grey Recliner Club Chair
Sale $199.95
Was $222.17
Compare $390.81
Save 49%
(118)
Christopher Knight Home Malone Beige Club Chair
Sale $238.49
Was $264.99
Compare $299.00
Save 20%
(68)
Back to top