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Although this headboard looks nice, we noticed a quality issue when we were assembling the product. When the top of the headboard is screwed together, the screws went right through the top finished board. Either the screws provided were too long, or the screw holes were drilled too deep. Either way, the screws permanently damaged the top finished board. I did not seek to have the product replace, so cannot comment on any return process. During the initial order process, I did have a question and spoke online with a customer service representative who was very helpful and professional.
Still waiting for part from manufacturer. I have the bed; there were no problems with it BUT the headboard came with a duplicate of one important brace while it's mirror image was missing, and the factory replacement still has not arrived - although a missing clip and 2 screws did. Not a reflection on Overstock; a reflection on the manufacturer, and probably a fluke, but the replacement part could have been a bit more forthcoming. It's been 2 weeks now.
Leaves our warehouse in 1-3 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
This item cannot be shipped to Alaska or Hawaii.
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Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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