You can return most new and unopened items within 30 days of delivery for a full refund.* Items must be returned in new or unused condition and contain all original materials included with the shipment.
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* For your safety, some orders go through our fraud prevention department. If yours is selected, we will quickly notify you (doing this may cause a delay of up to 3 days).
Standard Shipping:
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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Expedited Shipping:
We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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I've been trying to get an exhaust hose for 2 weeks and get the runaround from their customer service department. Of course they do not sell this anywhere else and you are completely dependent on them!
We are so pleased with this unit. It gives us wonderful humidification and we love the heat it also puts out. It is very easy to move into different rooms.
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