When the shipment came, I was so disappointed when I opened the box. The lid came off the hinges and screws immediately came loose. My husband had to jerry rig the lid back on and screw the hinges in two new places. I would have loved the bench otherwise because the fabric is beautiful but it seemed like a piece of junk when I had barely touched it and the top falls off. I don't think I will be buying from overstock again :-(
This is the first time I have been this disappointed. The package box was undamaged. I pulled out the storage unit that was loose in a thin box and covered in plastic bag and had a thin piece of cardboard on top of that and it looked undamaged. Upon opening the lid I immediately noticed the lid was separated from the bottom. The screws were ripped away from the bottom and still attache to the lid. On further inspection I saw that the wood was split where the screws had been.....It took two hours for my son to remove all the screws and the hinges and re position them. Why not send it back you ask? Well, the hassle of returning things is a pain to me and I believe in not wasting. Soooooooo......The lid sits uneven on the bottom now not too noticible...I like the fabric and the colors are true to photo. I use it as a step for my dog to be able to get onto my bed. I will use it for storage too. Lesson learned...the cheaper you go the cheaper you get!!
Parts were missing: 4 spring washers M6 but I will purchase them at a local hardware store. Just not worth the bother to return the item because of these insignificant but essential washer.
- How did the color on site compare with the actual product? Exact
- Please tell us about the quality of the product. You get what you pay for but it will serve the purpose that I bought it for.
- How accurate was the on site description of the product? OK
Though 1 of these benches of the 2 I purchased was in perfect condition the 2nd one was missing a nut which was attached to the wood that you screw the let onto- it has taken 5 weeks and the issue is still not resolved. They sent the wrong thing 2 times (even though I sent a picture) and the 3rd time was to send a replacement bench- which they did yesterday however it was the wrong design.
Item arrived in good shape. There were several small tears in liner fabric from misaligned hinge screws that had been changed. Fabric is thin and won't hold up for a long time, but will be alright for a transitional storage bench. Nice looking for now.
I thought this was a great bench for the price. It is very roomy inside and looks nice. The legs were easy to screw on then it was ready to use, couldn't have been easier! The hinges keep the lid open, which is nice. I'm happy with it! I have it at the end of my queen bed.
I ordered the burgundy, which is deffenatly not burgundy. More of a rust orange which is ok because my living room is orange. Other than that I love this piece! It has enough storage for three fabric bins of toys! The hinges are a soft close so it is safe for my two year old to use on her own.
The item broke at the hinges as soon as I took it out of the shipping box and also the stitching at the edges on the product is inadequate and loose. The dimensions of this product and look was exactly what I wanted, it is very pretty, and tasteful for decor purposes, however due to such inferior workmanship of the item itself I had to return this piece.
I didn't have a problem with the quality of the storage bench, but I returned it because of the color. It seemed to be well constructed and nicely sewn. There was ample storage inside. All you had to do was attach the legs and it was ready for use. BUT the color was no where near "burgundy". I would maybe call it strawberry - it was definitely more on the pink side.