Well I was super excited to get this popper for my popcorn-obsessed hubby! He was ruining all my pots by making homemade popcorn so after reading all the reviews I thought this would be the solution! Not so much....It literally popped only half of the kernels! We tried to put them back in and it only popped half AGAIN! My hubby who is inventive and can fix anything, noticed that because the kernels are placed so close the the opening where they shoot out once popped, the popped kernels push out many of the unpopped kernels! Get my drift?...CHeck this out though....I called Blinq and they said they never have problems with there products and without even asking for proof of purchase or anything they got my address and said they would send out a new one right away! The problem is, that's not going to fix the design problem with the popper! Oh, and of course it's been 2 weeks and I still don't have the new one anyway....that customer service was way too good to be true!And I just became one of 'those' who spend way too much time writing reviews....but I do hope this helps fellow popcorn-obsessed like my hubby!