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The frame is beautiful and I would recommend. Unfortunately it was sent in a flimsy brown bubblewrap envelope. When my frame arrived, the glass was broken. There was not sufficient packaging to protect my purchase. Nor was there any indication that the package was fragile. Returning items not as easy as purchasing items. I complained to Overstock and was offered a discount off my purchase for my troubles. I stressed to the customer service rep that the shipping dept must be educated on the proper packaging requirements when shipping breakable items. I have never had troubles with Overstock shipping before, but then again, I have never purchased anything breakable before. I may have to think twice next time.
The frame is pretty; however, the screws holding the clips that keep on the backing to the frame won't screw all the way down, so only one clip is actually tight enough to hold on the backing. I can't get it fixed.
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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