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I purchased a refurbished model and it arrived with the wrong cable guard. I called Black and Decker and they said they would send me the correct part or I could have it repaired at one of their service centers. I got the guard to fit but when I turned the trimmer on smoke started to come out of the motor and it froze up. I called Overstock and they sent me a return label for a full refund. I've purchased refurbished merchandise before and hadn't had a problem until now. This is the first item I've had to return to Overstock and their customer service was great. Too bad we can't just rate the service separately. The stars are for them but I had to say Good rather than Excellent because I had to return the trimmer.
So far so good....... I had a glitch at first but with minor correction on string and brush use it performed great. I did my whole front lawn with it when winter (Florida) did not need to bring out the mower, I did see the negative reviews and was looking out for the complaints to happen. It is comfortable and powerful to use for my applications.... I'll be back in touch if my initial impressions change...especially to the minus column...(-;
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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