The original toaster over I received the heating coil was broken. I contact customer service and they immediately resolved and sent a replacement. I grew up with toaster over, but this is my first purchase and real use and very happy with it and prefer it over a microwave now. No more microwave for reheating food!
I think this will be perfect for my needs. As usual I did not read all the instructions, so my first toast took a bit of time. But once I did all the steps it was good. I don't like having to turn all the switches just to make toast and then turn them all off, but guess I will get used to the routine.