I needed a toaster because my toaster oven broke and I wanted an ordinary 2-slice toaster. I live alone. I do like bagels and frozen toaster products so bought one that allows these. It does not work well. There must be two buttons pushed at the same time as the lever is held down. The unit is not heavy enough to allow operation without holding the toaster itself, which of course gets hot and burns the owner if more than one operation is needed within a cooling period. Say, breakfast. The toaster was not expensive and that is why I bought it. I am a low-income senior living alone. I am afraid of this appliance and will replace it when I have the funds.