I had a high-end coffee maker that also had a single serve section that made hot water for tea, and lasted less than a year. Bought this cuz I was in a hurry and needed it asap without doing a whole lot of research. Coffee is good, brews quick enough, and functions work great. Only complaint is the pot lid is hard to get off, and you have to kinda lean it back when you fill it or the lid will fall down while filling. Not a huge deal. You do have to have the pot on the hopper correctly so the coffee fills into the pot, otherwise you'll have coffee all over the counter, which I did only once, then made sure it was mounted right.
I thought I would give this one a try since it was on sale and my old coffeemaker started leaking. I was pleasantly surprised at its form and function. I've used it every morning for a few weeks now, and it is a good, reliable coffeemaker that brews great coffee.
At first, we thought we were going to have to pull out our old coffee maker that I paid $**. for. But the B&D is working OK now. It looks a lot like & performs like our off-brand previous coffee maker. Both glass pots have a 12-cup marker on them, but with the large mugs that we have, it may make 5 cups, so we are hanging on to the old one for extra when we have company.
For the small price (compared to many other coffee makers with these same features), I was surprised at the quality and the number of features that it has. The best feature for me is the automatic 2-hour shutoff. I seem to never remember to turn the pot off. Can't count the number of times I have left to go to the store, etc. and have to call back home and tell someone to turn the coffee pot off. The programmable feature is great, also. I don't need to use it as much as many working people would. But it works great, also.
This is an excellent product and fits nicely on my kitchen counter. It brews very fast and makes an excellent cup of cop in a very short time. It is set up at night before going to bed and turned on as soon as we arise in the AM and by the time your dressed it ready and very hot. I love it.