I was like most of the reviews I read, LOVED this vacuum the first few months - that's when the problems started. The beater brush wears out every 2-3 months! I contacted Bissell the first time it happened. The customer service rep asked me to turn on the vacuum so she could hear it. She immediately said it is the beater brush - apparently this is a very common failure with this vacuum. She said they would ship a replacement brush, please allow 2-3 weeks! Who can go that long without vacuuming?! Oh, they were also going to charge me, the beater brush is not covered under warranty. . . I told her this vacuum was only 9 weeks old - she agreed to comp the brush, I would still have to pay for shipping or she could give me a list of replacement dealers in the area and I could buy it outright. Asked to speak with a supervisor, ended up comping the whole thing and received it in 3 days. I was happy and continued on. . . Almost 9 weeks to the day, the thing started making the horrible noise again, this time I immediately knew what it was - sure enough, the beater brush again. I vacuum an average of 3 times a week and have a small to average size home with normal carpet. Believe it or not I am on my 4th brush now and the vacuum is just over a year old. The next time it breaks I will buy a different brand of vacuum. NEVER a Bissell again. Bissell will not take responsibility for this LEMON at all. They will not answer letters, they conveniently "drop" my calls, I WILL NEVER BUY BISSELL AGAIN and suggest you think twice. Good luck.
I read many reviews most bad, some good.I was extremely reluctant to purchase this vacuum for my wife but comparing it to the competition I had to take a chance. I purchased the extended warranty through overstock.com because I did not want to chance the claims of Bissell customer service being correct. Pros: Decent price, amazing sucshion, easy to use, really does an excellent job cleaning a huge mess. Cons: Had to purchase a tool which supposedly was included, it is a refurbished unit and had a large blemish in the fron under the handle, Overall I am very, very pleased. Clean up is super easy, changing filters also easy, everything is clearly labled, I love the turbo tool! I only picked up the manual to make sure all the parts were in the box. I would definately recommend. to anyone who is interested in a decent vacuum at a great price with a variety of toold onboard. So far it has been very dependable no issues whatsoever.
It is very good vaccuum. It picks up the pet hair and cleans quite nicely.
I am very pleased w. the Bissell I have from Overstock.com Was really surprised how much of my cat's hair it picked up and cleaned it off the furniture as well.....really love the power and suction...Would and have told my friends about it.....one did buy.
I love this vacuum cleaner.I was amazed at the power it has. I didn't realize how much dust, dander and hair from my pets were in my carpets. It's not there anymore ha ha ha!!! I have sang it's praise to my mom,sister and aunt that also have pets. I knew bissell had excellent products but this one exceeded my expectations. Overstock sent it quickly and I am very happy with my purchase.
It is wonderful. I didn't realize how much my old vacuum was missing. This get everything.
the product works very well and does a grat job on the carpeting, espcially with the pet hair, since we have two dogs.
I had been looking for a new vacuum ever since my dirt devil died a bit over a year ago. I had my doubts about getting a refurbished one, but it works great! There is honestly no issues that I can find with it. It's so much better than my old one. The first time I vacuumed only one room, it filled the container with crap in only one go! My old one never picked it up so well, and the room actually looked different! I highly suggest it, for the price, quality, and effectiveness.
I can't use the vacuum because it came in several pieces and I don't have any idea how to put it together. If you're handy, I'm sure it's a great machine. I'll need some help getting it together before I can try it out. :(
I was skeptical about it being refurbished but it looks brand new. If your giving it as a gift though, it does say refurbished on the box.
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