The mattress is excellent and it is firm like we wanted. The information provided proved to be true. The freight company Overstock used messed up. First they only had the mattress and then finally only delivered the box springs. But I worked through Overstock customer service and they helped get it all straightened out and we are finally sleeping in our new bed! I would add that with regular size box springs and this mattress it is pretty high off the ground.
We are so happy we decided to purchase this mattress after looking at several other brands. It is comfortable, definitely not too warm as many of the new mattresses are. The firmness is perfect, not hard like a board but firm with a small amount of give.
Been looking for a new mattress for awhile and so glad that Overstock has recently added Beauty Rest to its line of products. We looked online, as well as tried all brands and types in store and researched on all things mattress. When we saw that O.com has Beauty Rest, it made our decision easier because now we can just focus on this brand which we have tried in stores already. So, knowing the features as well as the feel of the particular one we liked, it was not difficult to take the plunge especially due to the price point and free shipping that only Overstock offered. This came with white glove delivery which makes a difference because this is a heavy item and needed good handling as well. The only down side upon getting the set was that the box spring squeaked so much as soon as anyone laid down on the set. Overstock arranged for a replacement box spring but unfortunately it was a longer wait than anticipated and we really needed to have the bed completed. Overstock customer service was really superb in keeping us in contact and informed when we were still waiting for the replacement and also when they arranged for the partial credit so now we have replaced the box spring. The mattress itself is wonderful, the luxury firm is perfect for us, we are sleeping so well and getting up well rested. Our family guests who slept in this bed initially on their visit were happy with it. We have had it for almost 2 months. There is great support for the body overall, and since it has cooling technology, it has a comfortable feel in temperature. It looks very nice and well built, with solid stitching, and we can rest easy with the 25 year warranty that it comes with. We also know we got quite a savings on this after checking around. Overstock really delivers in more ways than one.
This is the most uncomfortable mattress I have ever slept on :( I waited until my old, comfy, high-end mattress was too far gone and was so excited to get this delivered. Delivery was excellent, they took my old bedding away and set-up the new quickly and courteously. When I got into bed that night I was amazed at how hard and painful this mattress was. Do not purchase this set unless you like sleeping on concrete (the first night) and then lumpy concrete (the nights thereafter). Do not be fooled by 'luxury' and 'recharge', you will wake up dozens of times a night in pain from pressure points and it makes me really hot where I touch it. In addition, the mattress set is so thick and high off the ground that an older person would not be able to get into or out of bed safely and comfortably. This also makes it hard to put some sort of thick topper on it to soften the hard as a rock mattress, because then I would need a stepping stool to get into bed. Unless you want a super firm, hard as concrete mattress...do not buy this set. I will have to buy a new mattress almost immediately so I can get some rest. Ugh.