Even after shopping locally to be sure we made the best choice, buying this pillow top plush mattress by Beautyrest appears to be a loss of over **. Two nights and hips and back are so sore - like I've been pushed into the floor all night. My husband and I have tossed and turned two nights now hoping it gets better. There is no way that there are multiple comfort layers of any soft material inside this mattress, unless it's layers of sedimentary rock. Plush should not be taken to mean velvet-like or soft. Trying to find a bargain buying a bed online? Please reconsider for your own health.
I shopped the mattress stores to see what I wanted. Then I purchased the mattress from Overstock.com because of the savings in the purchase price. I was a little concerned about the delivery process for such a large item; but, I need not have worried. The delivery process was better than I had ever experienced. They were in constant contact me with my choice of dates and times. The delivery men called me that morning to make sure I did not waste time waiting for them. They called me during the day to give me an exact time of their arrival. They took the old mattress away and delivered the new set. They were very courteous and made sure that they left no mess. Great product and great delivery job.
We had lot of issues lately with mattresses and went to ************ to get expensive ones. We bought "Beautyrest Recharge 800 Pillow Top Mattress" after trying and talking to the guys in the store. They were really awesome in answering all the queries 5 starts to them.. So after making 6-7 rounds to store, we finally bought it for >$$$$. Initially, it was all good and we were happy getting good night sleep. After 10 months (not even year), it started to sag on one end. This is weird problem, as it only happens to one end (one sleeper gets affected) whereas other side is good and comfy. This is so obvious, even my 6 years could sense something is wrong with this bed. Called the Customer care and found that warranty kicks in only if it sinks more than 1.5 inches. Well!! after measuring its not sinking so much tough and customer services they will charge me fee of $50 incase they decide its not a problem. But we are loosing sleep every night. I'm not sure what I'm suppose to do now after investing so much on this mattresses.
Do NOT purchase this mattress!! After doing a lot of shopping around locally, we decided to purchase from Overstock.com. It took exactly 4 weeks to receive the mattress- after we were told it would be delivered 3 times, 2 times they failed to show, then we were told the mattress was lost, a week later it was finally delivered on the 3rd attempt. We slept on the mattress 4 nights and noticed the mattress started to create large bumps in the pillow top which continue to form throughout the mattress. I have sent pictures and called multiple times for a return. I was told the mattress would be picked up in 3-5 days. It's now day 6 and was told today that Simmons did not find the mattress defective. I purchased the mattress from Overstock not Simmons, Overstock needs to stand by their products. The lack of customer service is extremely disappointing. We will never purchase from Overstock again.
I spent a lot of time looking for a new mattress. Read all material on the mattress I bought and even went to a mattress store and tried the mattress out by laying on it. The mattress was delivered and I slept on it for 1 month and my back hurt. The edge of the bed was softer than the middle of the bed. Called Overstock and they did replaced the mattress. I have been sleeping on the replacement mattress since May and it has the same problem, no support around the outside of the mattress. I now have lower back pain and sciatica per my doctor. I am a side sleeper and this mattress is way to soft for a slide sleeper. The mattress is already sunk in on the side I sleep on. The delivery was great and Overstock did have the mattress company replace it but it is still not a good mattress. I now have to spend more money to buy a new mattress when the one I have is only 4 months old.
If you are looking for a Plush Mattress, do not purchase the Beautyrest Recharge 'Maddyn' Plush Pillow Top Mattress Set. I have been sleeping on this mattress for ~30 days and I wish I could get a refund because I feel like I was duped. This is NOT a plush mattress - it is definitely firm.
The mattress is a little softer than I am used to, and that took some getting used to. My old mattress was very firm, but I have really grown to like this softer mattress. The memory foam too was something to get used to. When you change your position, the old "indentation" takes some time to go away. A few weeks into the new mattress, I have adapted and it doesn't bother me anymore. More importantly, the mattress is VERY comfortable. Going to bed each night is a pleasure and I don't want to get out of bed most mornings.