Everyone thought that I was crazy for purchasing a mattress online. I have never had any issue with any product I've ordered from Overstock.com that I didn't hesitate. The mattress arrived at the time I was told it would arrive. White glove treatment. It was a rainy day, and the delivery men took great care with my oversized package. Made sure I was happy with it before they packaged up my old mattress and box springs and again, were very thorough about not leaving any packaging behind. My husband and I are loving the quality of the mattress and impressed with the entire experience.
We love this bed it has firm springs and a soft layer of foam but they delivery service was terrible. If you like a firm mattress I recommend this to anyone. Know what you want go try them out somewhere that's what we did then decided on this bed. Check the specs on the bed don't be fooled by the name cause they got different names at every store. We laid on the same bed at a big bed store and got it on here for almost 200 bucks cheaper. The shipping company they use is terrible though. White glove I know it says old mattress removal don't be fooled they will not hall of the old one. I wasn't home when brought it but my wife said they was lazy rude and pushy. they dragged the mattress though the yard refused to bend the mattress to get it up stairs and around the corner and they rushed her to sign the paperwork before I got home. So we had to get it up stairs by our selfs.
It's hard to express in words how disappointed we are in this product. We are on our 2nd one and have had the exact same issue with both attempts. My wife and I are in good shape, no excessive weight issues. This mattress is great for a couple of weeks. But after a month, a permanent dent begins to appear, and it only gets deeper over time. We now feel like we are sleeping in some futuristic sci-fi bubble because we sink so low into the mattress. We joke about meeting at the ridge in the middle to kiss each other goodnight. We believe this product is poor and should not be offered for sale. A complete waste of money.
I don't like to sink into my mattress, and this set suits me fine. It isn't a pillow top, but is soft on the top. Yet, I can feel the support underneath me, when I lie down. So far, I am very pleased with this mattress/box spring set. I have never purchased a mattress online, but I read and trusted the reviews. Also, compared sets online, and this was my best choice, including price.
I had tried a similar model in a mattress store before ordering. The price was some $200 less than the retail outlet. With free shipping and no sales tax, it seemed a bargain. After sleeping on it less than two weeks, the side I sleep on has sagged. I feel like I'm sleeping on an incline. I am now trying the other side to possibly balance it out. Next stop--the middle. Can you get a good mattress that will hold its shape and firmness without investing several thousand dollars? I'm beginning to wonder.