I have had this mattress since 2011. Sadly the mattress is breaking down and is sagging toward the center. There is a 10 warrantee on it. How do I get additional information?
ITEM#: 13832701This new Beautyrest Elite model takes performance to the next level, with the new Beautyrest Smart Response Pocketed Coil Technology. This dual action design functions as two coils working to provide new levels of comfort.
- Set includes: Mattress, foundation (box spring)
- Construction: Plush Firm Evenloft top
- Support: Medium plush firm (approximately 5 on a scale of 1 to 10)
- Materials: 1152 density 13.5 gauge Smart Response and 13.75 gauge Classic Pocketed Coil Springs
- Evenloft Surface is a luxurious stretch knit cover without quilting or tufting that lightly stretches to form to your body
- Patented Transflexion Comfort Technology
- Total Surround BeautyEdge foam encasement
- CertiPUR-US comes with Comfort and Confidence
- Mattress set: 23 inches high x 76 inches wide x 79.5 inches long
- Mattress: 14 inches high x 76 inches wide x 79.5 inches long
- Foundations: 9 inches high x 38 inches wide x 79.5 inches long
Additional product details
White glove home deliveries require a 4-hour window to complete delivery; this includes delivery of the mattress, set-up in the room of your choice, removal of all packaging and debris and removal of your old mattress upon request. Please note that there is no surcharge for additional flights of stairs. You will be contacted by the home delivery agent when the product is ready for delivery (typically 1 to 3 weeks), we recommend requesting product removal at the same time you schedule your home delivery appointment.
Photo is for illustration purposes only. Fabric color, pattern and quilt stitching may vary.
Please note: Mattress sets are non-returnable upon signature at delivery.
|Mattress Type||Pocketed Coil Spring|
|Mattress Top||Plush Top|
|Warranty||10 year Limited Manufacturer|
|Country of Origin||United States|
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I've had this mattress 6 months now and purposely waited so I could give it an accurate review. After sleeping or sitting on the mattress a while, your body sinks. So after watching TV in bed for a while, your rear end is sunk into the mattress. I like to sleep on my stomach and find it uncomfortable on this mattress. My torso sinks into the mattress causing my back to be in an uncomfortable position. My husband is a back or side sleeper and he likes the mattress. I would not purchase this mattress again, but I don't hate it enough to toss it to the curb. I suggest you read the description and find a similar mattress to try out at the store. If you like the foam feel to it, then return to buy it here. My experience with OverStock was great but I can't give the mattress any more than 3-stars.Read More
Questions & Answers
Hello Jenny, please contact us at 1 (800) 843-2446 for further assistance. Thanks for shopping with us!
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Shipping & Returns
1-4 week delivery after the item ships:**
Delivered by freight carrier. See Oversized Item Delivery Policy.
Mattress Return Policy:
Mattress Sets are non-returnable upon signature at delivery. Mattresses are
non-returnable if opened or taken out of their plastic wrapping.
This item cannot be shipped to Alaska or Hawaii. More details
Oversized Item Delivery Policy:
This item will be shipped via freight carrier to your home,
excluding rural routes, remote
areas not in close proximity to areas commonly serviced by
freight carriers, islands,
APO/FPO addresses, P.O. Boxes, Alaska and Hawaii. Please
provide your daytime and evening
phone numbers during check out so our carrier can contact you
to schedule delivery. Refer
to our Oversized Item Delivery Policy for additional information.
For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.