I ordered this lovely bed for my daughter . She showed me a picture of it ,for her new Condo. When my husband & I took it to her for a surprise ,we were the ones surprised .The bed came without legs and supporting legs also. The bed also had 2 pieces broken , they were plastic .I have reported this to customer service and they have been very helpful trying to find them for us but it is taking so long I am losing my patience ! So until they come up with a resolution to this problem ,my daughter continues to sleep on the couch ! I do however thank the rep. at customer service for the effort . I gave 4 stars because it is very nice . Just cannot use it !
Overall, this is a very good quality bed at this price. I live the design of the headboard, simple and yet elegant. It looks very modern with the stainless steel legs as the support. I am about 5 foot 3 inches tall, so the height of the platform is just suitable for me. The headboard is pretty thick and it does worth the dollar spent. I will recommend this bed for guest bed room or for your lovely daughter.
When I seen this bed I fell in love. I ordered it and never received my product. When trying to reach customer service I got the run around. How do you lose a 70lb huge box? I'm sure if I ever got the bed I'd be satisfied but the fact that it is missing in action makes me very unhappy with the overall Overstock.com site. I will never order anything from here again. I'd rather have the bed then my money back.
Headboard arrived separate from rail system, with no instructions. Also the image on the website did not match the product received. The rail system was our biggest problem. It did not contain the eight bolts and eight woodscrews necessary to put the bed together. A trip to the hardware store was also a failure as the bolts seem to be a unique type.