I want to start by saying "Thank you Overstock" after an attempt to give the best customer service to the buyer, Overstock went beyond any retail company to make "the customer happy with their purchase". I had a situation were I ordered some chairs and arrived damaged, they were able to give me other options to select other chairs or a refund and at the time I couldn't make a decision and called back later that day. I selected the Baxton studio 'Philippa' lining dining chairs and very satified with this purchase. The chairs are the so comfortable and the quality is top grade not to mention the incredible price. It took about 15 minutes to screw the legs on, I am going to purchase another set. Again thank you for excellent customer service :)
So I tried to order for the first time from Overstock. They lost my order and I had to call a couple of times for them to actually expedite the situation. I got my order one week late. I was so excited. These chairs are pretty nice looking and I've been looking for a while. The reviews are misleading or I just have super bad luck. The legs on these chairs, which you have to screw in yourself, are so shabby! So wobbly! The screws came stripped. It looks like something I could have made at home. I am quickly sending these back and can't wait for my refund!!! They can't even stand up on their own!! What a waste of time, energy and material!
I ordered these as guest chairs for my office - they are the perfect size and very comfortable, with a thickly padded seat. I would recommend this chair if you are looking for a color in more of the brown family. The picture on the website makes it look whiter than it actually is. Also the fabric has a bit of texture to it with flecks of darker brown. Unfortunately it did not match our overall color scheme (grays and greens) so this is going back.
I love these chairs! I ordered two sets. They add such an elegance to our dining room in our apartment. They came assembled which was a relief. Although one was delivered broken, I called overstock and they were fantastic in helping me get a replacement. I would buy these chairs again for sure! They are super comfy. They have a good amount of cushion. I love them soo much. I couldn't have been happier. They are very sturdy. A little more than I initially wanted to spend, but well worth it! LOVE!
- How did the color on site compare with the actual product? Pretty accurate.
- Please tell us about the quality of the product. Very sturdy, comfortable
- How accurate was the on site description of the product? Very accurate.