We have had this mattress for two years now and has already lost its firmness and sagging badly. Has 10 manufacter warrenty. How do we go about getting mattress changed out?
I had a little trepidation about ordering a bed without testing it first, but yet again my faith in Overstock was well placed. This bed is as described, but better. I have fibromyalgia and the integrated thermal foam layer over the supportive layers of the mattress makes a real difference in heel comfort. I shopped around, but didn't find a better bed for the money, even at twice the price....
Bassett Dawnwood Euro-top Queen-size Mattress Set
ITEM#: 12381647Relax and enjoy a good night's sleep with a mattress set from Bassett. This comfortable mattress set provides a luxurious soft feel with excellent support.
- Bedding features a knit cover that breathes and conforms to the body
- Memory foam upholstery layer provides conforming comfort and a deep solid feel
- Heavy duty, twice-tempered inner spring provides excellent support
- Advant-Edge System provides substantial edge support and increases the usable sleep surface
- Mattress set meets all federally mandated flammability standards
- Bedding set includes a Bassett Euro top mattress and a box spring
- 713 coils, 13.75 gauge
- Measures 23.5 inches high x 60 inches wide x 79.5 inches long
Mattress deliveries require a 4-hour window to complete delivery; this includes carrying the mattress inside, unpacking it, simple set-up in the designated room, and removal of the packaging. Removal of your old mattress may be available for an additional fee. Arrangements should be made directly with your freight carrier.
Please note: Mattress sets are non-returnable upon signature at delivery.
Click here to view more sizes.
|Mattress Top||Euro Top|
|Warranty||10 Year Limited Manufacturer|
|Materials||Cotton, FR Fiber, Foam, Steel, Wood|
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I had a little trepidation about ordering a bed without testing it first, but yet again my faith in Overstock was well placed. This bed is as described, but better. I have fibromyalgia and the integrated thermal foam layer over the supportive layers of the mattress makes a real difference in heel comfort. I shopped around, but didn't find a better bed for the money, even at twice the price.Read More
This mattress is too soft. It gave me a backache and couldn't sleep because of the lack of support. Will be returning it as soon as Overstock customer service lets me know what to do. Won't be buying anymore products like this from Overstock. Too bad I have to pay for return shipping.=(Read More
I bought this mattress set for my 14 year old son who is getting to tall for his old "full" size mattress. He reports it is very comfortable and it is like "sleeping on a cloud". He says he feels more rested in the morning and it is easier for him to fall asleep. Great price - beat the local stores and the shipping was really professional- they delivered the mattress, box spring, even set it up on the bed frame for me and removed the trash when they were done. I would certainly buy this again!!Read More
Fantastic mattress and box spring! I was a little nervous to order this on line, but I am thrilled with the results. It was so easy. The delivery men unpacked it and put it on the bed frame.Read More
Apparently Overstock.com is having trouble making its deliveries. I finally received a full set 31 days after my order, which was 7 days too late for my Labor Day company. My mattress was delivered on 27 August without a box spring. After convincing an Overstock representative that a set includes box springs, I was told they were on it and I would have my full set shortly. After multiple long calls to Overstock and the delivery company, New England Retail--Home Direct, and taking three days off from work to accept the delivery, I received the box spring the day my company left. Unless you have a month or more before you need a bed, I'd look elsewhere.Read More
The bed arrived in twenty days. Overstock called in the middle to give an update ... the delivery service slightly exceeded expectations as this was not my first time ordering a mattress online. The set arrived in good condition. The shipping label lists this bed as an ultra plush which is pretty close. Which leads me to my main complaint. It is difficult to find the specs of the dawnwood series. I had hoped this would be a medium bed, but it is closer to soft /medium soft. . Due to the coil design it does have a good amount of motion. Latex is normally superior to memory foam, but considering the price it works well. Get a mattress protector to prevent sweat from quickly destroying the foam. Protect-a-bed or luna work reasonable well. You also need to consider memory foam acts differently depending on temperature. Normally I avoid pillow tops, but considering it was for a guest room I thought guests might like a softer bed as it will not be well broken in. Overall this bed seems a great value. We looked at beds in the 500 dollar price range and very few come close to this bed. If you are looking for an exceptional value, in a soft/medium soft type bed this seems a good choice. It would be nice to figure out which bed this is based on as it would be nice to test first. If I was buying the bed for myself I would pick a plush/firm or luxury firm bed and add a featherbed or fiberbed if needed. Simmons Beautyrest Black Olivia plush firm or Simmons Beautyrest NxG250 luxury firm would likely be my first choice.Read More
We just got this, so I don't know how it will hold up in the long run, but it is very comfortable. Was delivered in about 3 weeks - delivery was great. The only thing is, it seems to be not as wide as a regular queen, but maybe it's just me. I can't complain, it's comfortable & it only cost *** after all discounts & shipping - thats a deal. Euro top is much better than a pillow top - 100% improvement from our last bed. I would definately buy this again !Read More
I selected this mattress based on the height of the combined boxspring and mattress. As stated, this is a soft, plush mattress. My only complaints: It gets hot so I find myself kicking off my comforter or just sleeping on top of it. The mattress seems to have a slight dip in it after only 2 months of use. I guess a fix would be to get a firm mattress topper and place it under the protector. Other than that, I I have run my daughter out of my room more often because she loves mommy's soft, new bed.Read More
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How to Select a Box Spring
How to Select a Box Spring from Overstock.com. As the foundation of the bed, your box spring can be just as vital to the comfort of your mattress set as the mattress.
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How to Select a Mattress Set from Overstock.com. People spend anywhere between six to nine hours each day in their beds, making it one of the most used pieces of furniture in any home.
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How to Protect Your Mattress from Overstock.com. Our guides provide customers with information about how to protect your mattress and advice about our many brand-name products.
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Shipping & Returns
1-4 week delivery after the item ships:**
Delivered by freight carrier. See Oversized Item Delivery Policy.
Mattress Return Policy:
Mattress Sets are non-returnable upon signature at delivery. Mattresses are
non-returnable if opened or taken out of their plastic wrapping.
This item cannot be shipped to Alaska or Hawaii. More details
Oversized Item Delivery Policy:
This item will be shipped via freight carrier to your home,
excluding rural routes, remote
areas not in close proximity to areas commonly serviced by
freight carriers, islands,
APO/FPO addresses, P.O. Boxes, Alaska and Hawaii. Please
provide your daytime and evening
phone numbers during check out so our carrier can contact you
to schedule delivery. Refer
to our Oversized Item Delivery Policy for additional information.