This is the first time we have bought anything on Overstock.com, It is also the first time we have bought anything this size or expensive on line. The whole experience went very smooth.. and we would like to say "Super-transaction..we hope to do biz with you agin..real soon"
- How did the color on site compare with the actual product? Very accurate
- Please tell us about the quality of the product. Very pleased with the Quality of this product
- How accurate was the on site description of the product? This site had very complete information & description for us to make a decision
The caps that go on the legs.....I feel there should be 4 instead of 2??? Not sure why only 2? Not enough screws to finish the frame...had to purchase.
- How did the color on site compare with the actual product? More brown in color....but already knew that from other reviews.
- Please tell us about the quality of the product. Good
- How accurate was the on site description of the product? Good
We've been sleeping on a hybrid bed and platform on this frame for about a month and a half. I have severe muscle spasms at times, and I never worry about THIS bed! This bed has more supports under her than even the mattress store where we purchased our bed recommends! You need to read the package contents carefully and follow the directions carefully, though. It took my husband and I several hours to put this bed frame together. Just take your time. It's a beautiful frame, very supportive. It's holding a lot of weight, now, I think. It comes with screws and bolts and springs and washers, etc., and a certain order in which to put them all in place. The supports underneath are from side to side but there are like 5 of them or something like that, I was pleased to see there were so many!! I mentioned my muscle spasms. I like to hold on to the bar at the foot of the bed as I'm dressing, particularly that ball, and it's very comforting and very sturdy. I don't like getting dressed sitting. I hope this helps someone! Take care!
I am very happy with the quality and look of the Austen bed. It is a very dark brown like other reviewers have noted. The packaging says matte black but it is really a very nice dark brown that complements the rest of my furnishings. My handyman put it together with no trouble. We got rid of a large clunky headboard so this new bed really opened up the room. I like the fact that there is space between the mattress and footboard. It makes changing bedding very easy and allows room for the bottom of my comforter. I was apprehensive about purchasing a bed online but after reading the reviews I took the plunge. So glad I did. It exceeded my expectations in quality and value.
I always hate to give a negative review but I must say the hardware packaging caused much frustration for me. When the bed arrived and we started to assemble it, I always check the parts list with the parts enclosed. We were missing about half of the parts. We checked the boxes several time but there were no more parts. I called Overstock and talked to a very sweet person who explained this manufacturer would not send parts only. The only solution was to send an entire new bed, I would have to open the boxes, get the parts out, resell it and schedule UPS pick up for the new bed, which is now missing parts. My thought was now someone will receive this and have to go through the same process. I agreed to do it and upon delivery opened the packages to discover the SAME parts were missing. After looking closer at assembly I realized the parts list did not match the parts needed. I ended up assembling the bed with only missing 3 washers and 3 nuts. I scheduled the pick up from UPS in which he said it seemed like he had just delivered the bed. I recounted the story to him to which he said that's ridiculous to waste time and postage on this solution. I must agree. The end result is ok. It is in a never used extra bedroom. I will probably go with a higher quality product next time and hopefully avoid this.
I don't understand what some people's complaints were about how this was packaged! Mine was so well packaged I thought it came from Fort Knox!! I love it. No dents or dings that I have discovered. Mine is a flat black which I am thrilled about...I almost didn't order it because someone had said it was brown.
This was a good buy, the dark espresso brown frame is attractive and pairs well with black-finish side tables or other woods. It was easy to put together and is sturdy but creaks a bit when a heavy weight person (200 lb.) is moving/turning over in bed. I still recommend.