Great shipping, arrived in no time. The problem is that the manufacturer must have had a service translate the instructions (to give you an idea one of the instructions reads: "The products should be installed by technical guy who are got the certificate of those technical who are assign by dealers") I'm still in the midst of figuring out how to install this shower, so I'm not in the clear just yet but I think I'm in the home stretch. Also, for those of you who live in a climate where it freezes, this unit MUST be installed on ALL inside walls as there is no access panel in the front of the tub and water lines will freeze if put on an outside wall. The tub is a not quite as sturdy as I would have hoped, this definately is not a Kohler, but it's still nice. If you have the cash to spend, I'd recommend to go with a better name steam shower...if you buy this one, just be prepared to have it sit in your garage for a few months while you tinker with how it's actually going to be installed.