The package came very quickly, but was poorly packed and the sugar bowl was broken. Live Chat solved the problem quickly. LOVE the mugs!

This is the second set I have ordered, the first set arrived broken in the packing box, after a quick call to Overstock .com, my order was resent and my bill was adjusted to reflect the changes, over all I am very happy with the Customer service and the overall shipping time.

I liked the cup but its too big for a coffee cup

This was exactly what I needed. It was the perfect gift. Cups are nice and large.

Some reviewers on other sites have complained that there is a visible seam on these, but hand-blown glass is not a realistic option at these prices. Heavy glass mugs are by far the best vessel for good coffee and these fit the bill very nicely. The mugs are made of thick heavy glass, so if they're cold they will cool your coffee, but if you preheat them (fill with hot water while the coffee is brewing) they will keep it hot for a long time. Be aware that the description indicating 16-oz capacity is wrong. These are 12-oz cups. I wish Overstock would provide the option of buying the mugs a-la-cart, without the other accessories.