there was quite a bit of assembly required but the instructions were good and everything fit as it was supposed to. The quality is excellent and my teenage daughter is thrilled with her new (large) white desk and cabinets.
- How did the color on site compare with the actual product? it's white, as advertised
- Please tell us about the quality of the product. very good quality
- How accurate was the on site description of the product? acurate
The worst product ever!!! The only reason I am not sending this crappy furniture back is that my husband and I spent whole Saturday assembling the set. At the very end we realized that the middle shelf for the File is missing and some other part is included instead. Terrible quality, long and complicated assemblydont waist your time and money on this garbage.
I am going to review a few things to help you all out - the service, the process of assembling, and the finished product. 1) SERVICE - this item was lost for a long time and was super delayed in getting to me because of the freight delivery company. While this was frustrating, ultimately overstock was great in customer service and eventually got the item to me along with a credit towards a new purchase to make up for the issue. Very helpful. 2) ASSEMBLY - This set is EXTREMELY heavy when in the box and very time consuming to assemble. Be sure the delivery company places it in a good space to just open the box flat and start assembling, you will not want to move it once they put it down. I am pretty good/patient with tedious assembly, and if you are comfortable with that kind of thing you should be fine, but just be mentally prepared for a bit of a marathon. There are something like 70 or 80 pieces included, but they are all very clearly labeled and the instructions have you do all the prep first and then assemble. That said, I recommend a drill with screwdriver bit for this. The only part I had trouble with was the wheels on the bottom of the mobile pieces - the screws would not go all the way in but went in enough to work fine. 3) FINISHED PRODUCT - the 3 finished pieces are very clean-lined. I can't believe how many pieces went into assembling them, they look very simple and nice when done. The desk is big enough that I have 2 leather dining chairs comfortably seated at it, it's definitely a 2 person desk if you keep the mobile cart outside of the desk. The cart and bookshelf roll easily, and the desk is nice and deep. The drawers underneath the desk are a little bit cheaper looking from the front, but for this price they look great. If they don't line up/tuck under the desk at first, switch them as they are in the wrong place and the instructions don't specify this. OVERALL - this set was a pain to put together but costs probably half of what I saw elsewhere and is very sturdy and elegant when complete. Worth it!
This is a good news/bad news review. The desk did not arrive as promised. It was about 3 weeks late and for most of that time no one knew where it was. When it finally arrived there was a piece missing and a problem with a couple of the screws. All of this was very frustrating. However, the Customer Service people with Overstock were awesome. They stayed in touch with me and kept me informed of the progress. Once the desk was delivered they were able to secure the missing part. Additionally, Customer Service followed up with me to ensure I was satisfied with the outcome. So, I have to say, Overstock ultimately exceeded my expectations.