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Great value
 from atlanta, georgia,  May 25, 2014

I had been looking for a contemporary rug for some time. This one seemed suspicious since the price was so low for a quality rug of this size. I took a chance and am most pleased. The rug looks great, quality is good, design is very pleasing and the value was dynamite!

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Overstock's confusion creates rug buying chaos
 from Columbus, OH,  Jan 15, 2014

I was excited when I found this rug. It is exactly the color and size I need. Or so I thought! If you look at the questions and answers posted here, and if you look at all the descriptions, this rug is listed as 9x12. In fact, the answer posted by overstock.com states that the 8x10 listing is an error and that the rug is 9x12. I was still nervous, about the different size listings, of course, because purchasing a something as large as a rug online is not something to take lightly! I engaged the "chat" function just to be sure of the size. The friendly representative assured me that this rug is 9x12. I made the purchase and bought a rug pad to go with it. The rug arrived. It was 8x10. I contacted overstock.com. They said that this was an error! Of course it is supposed to be 9x12! So they had me send it back (they paid for shipping) and sent me another one. It was also 8x10. At that point, overstock.com told me they don't make this rug in a 9x12 and that I would just have to return the rug. ( Go ahead, search for it. It exists, but now it is listed at a much higher price!!!) They did pay for the return shipping, but I would expect that since the whole purchase was based on their mistake. Nevertheless, this makes me extremely hesitant to trust the descriptions on their website! If you aren't going to a physical store to look at something, you need to be able to trust the descriptions! I purchased a different rug from overstock.com last year and it went well. I thought this would be the same, but now I'm not so sure. I just feel icky about the way this whole transaction occurred. I spent a lot of time dealing with this and now I have nothing to show for it but some sore muscles from moving the rug in and out of my house for UPS... Just had to share in case this is happening to anyone else...

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