Alliyah Handmade Multi Abstract New Zealand Blend Wool Rug? (5' x 8')

I recently redid my small apartment living room in shades of light coffee brown, soft orange and sage green. I had hoped this chair would pick up the soft orange in a leather recliner that anchors one corner of the room. The color of the rug goes with the room colors, but not as precisely as I had assumed it would from the Overstock photo. it is much darker than advertised. The pattern is just as pictured, though, and with a slight sculptured surface, which adds interest to the design. Delivery was incredible. Showed up within a couple of days. Overall, I'm happy with the purchase. The price is much better than for similar rugs I've seen at local furniture stores.

• How did the color on site compare with the actual product? The photo is very misleading, shows somewhat bright orange and light brown colors. In fact the rug's browns are very dark and orange colors are in fact rust.
• Please tell us about the quality of the product. Good value for the money. The rug does shed, but this is to be expected. I recommend vacuuming with a brush attachment rather than with the beater bar on a machine. This will prevent pulling up too much pile.
• How accurate was the on site description of the product? description was good, except for color
• Would you recommend this to a friend? Yes

I buy a lot of things at O.com and this was the first time I received a totally different product. I got onto the "chat" with customer service because I went to return the rug and it said not returnable. I had never had to return anything to them before and never had dealt with their cistomer service. The representative on chat looked up my order and immediately took care of the problem. She emailed me a free return label. Al I had to do it reroll the rug into the original packing and rop it at the UPS store. I ordered a different rug by the way which was gorgeous, what I expect from o.com. A little bit of inconvenience but a totally satisfied customer. Great customer service! I will contyinue to shop them.

• How did the color on site compare with the actual product? I received a brown and rust colored rug that was not at all what I was expecting. I had read the reviews and thought they woul be off a bit, but it was entirely brown and rust.
• Please tell us about the quality of the product. excellent
• How accurate was the on site description of the product? totally inaccurate
• Would you recommend this to a friend? No

although this is a well made rug I had to return due to the toxic fumes - even after airing out in my garage for days it was not much better. What ever chemicals were on the rug it made my skin red & irritated. Thankfullly Overstocks was great about easily returning the rug ***. Thank you Overstocks for your great Customer Service.

• How did the color on site compare with the actual product? color was darker than pictured
• Please tell us about the quality of the product. very well made, thick, liked the height variations
• How accurate was the on site description of the product? good
• Would you recommend this to a friend? No