I ordered four rugs from OS and this wasn't my first time shopping with them. Truly I am satisfied with the quality as well as the customer service. I am impressed and shall shop all my house rugs from them.
- How did the color on site compare with the actual product? loved it.....
- Please tell us about the quality of the product. truly a sign of great working
- How accurate was the on site description of the product? 100%
- Would you recommend this to a friend? Yes
We were so excited to get this rug, it was absolutely gorgeous and went so well with our living room decor. First day was great!! Then the scond day, once the kids starting lying down on it and playing on it, we realized that all of the fibers were shedding terribly!! I vacuumed the rug several times and my vaccum filter got jammed from all the fibers it pulled up, but even then, the shedding did not lessen. Everyone startrd coughing becuase the fibers were everywhere!! I swiffered the hardwood floors around the rug several times a day and could not keep up with the mess it was creating. When I called Overstock, immediately they apologized for the poor quatlity and offered to have it picked up by UPS and process a refund. I will definately buy from Overstock again for their excellent customer service, but keep away from this rug unless you plan on putting it in an area that no one uses. It's gorgeous!! But creates such a mess!! I now know to only buy products that have reviews, as this rug did not have any when I made my purchase.
- How did the color on site compare with the actual product? very good
- Please tell us about the quality of the product. Very disappointing - although beautiful, it shed terribly and all our clothing was covered in the rug fibers. I vaccuumed it several times and it actually jammed my vacuum filter from all the fibers. The color also bled.
- How accurate was the on site description of the product? very accurate. the rug was beautiful, but using it was terrible.
- Would you recommend this to a friend? No