The product arrived on time and very well packaged. It looks exactly as expected in every way except for one thing. I feel that the top is a little too firm. I'm actually using the ottoman to rest my feet and there isn't much cushion. Even if a used it to sit on, it still feels too stiff. Otherwise, it's very nicely made and it meets all of the features I was looking for. I'm actually putting a soft throw pillow on it so my feet rest on a softer surface. I recommend that they use a little more padding for a softer feel on the top of this ottoman.