After a week of sleeping on this mattress it has already shrunk by over an inch. I weight 184 pounds. When called to complain with overstock, I was told I could ship it back, but would have to pay for shipping cost. The cost of shipping was more than $$$. Very unhelpful customer service. Will never buy from "O" again!
I bought this mattress because the thinner one that originally came with my futon had worn out. I was determined to get a thicker mattress this time but found very few that weren't priced in the 100s of $, and I couldn't see anything in them that justified those prices. This mattress is more than 3x the thickness of the one it replaced and is firm yet soft enough to be comfortable. And it is reasonably priced compared to the others I looked at. I also should compliment Overstock's live chat staff. The listed dimensions on the website were not right for a twin-size mattress and they were able to check the actual dimensions in real time to reassure me that it was not as wide as was listed (it would have never fit in the space alloted in my apartment if the listed width was correct). And sure enough, this fits my twin-size futon frame perfectly!
This mattress is lumpy, uncomfortable and has a strong chemical odor. We let it air out for a few days before trying to use it. My daughter, who weighs 100 lbs, and I could feel the frame when we tested it. It was too uncomfortable to use. It's going back.
Recomend for extra guests and sleep overs. Doesn't fold Rolls up need storeage
- How did the color on site compare with the actual product? On the Mark
- Please tell us about the quality of the product. Comfortable
- How accurate was the on site description of the product? on the money
The instructions indicate the bad smell is "normal" when you open the compressed package and allow the futon to expand and air out for a few days. So, I've been doing everything I can to air out the futon: putting it outside in the hot sun. Rotating it. I've had it for months, but still haven't been able to use it, since it still stinks, after months of airing it out. I've had previous futons, and none of the previous ones had this problem with a strong, sorta chemical, odor that just doesn't go away. Seems they should disclose the chemicals they appear to be using on the cotton? These folks owe me a refund--I'm about to give up and return or discard it..
Mattress fits perfectly, and is just the right firmness. I do need to buy a mattress cover for it, because of the button tufts, but that's no big deal. The main issue was the right amount of firmness for a sleeping mattress, and this certainly works!