This is a very pretty assembly, once constructed. The description was accurate except for the aforementioned plywood strips which make up the 'hardwood' portion of the units. They were very tricky to put together, because the heli-coils that the (screw pins #6 for the television stand and screw pins E for the component stands) screw into will very quickly go through the 'hardwood', leaving a bump or even a split in the beautiful 'hardwood' face of the units. Unfortunately, we had problems with both the heli-coils and the screw pins, requiring 3 separate calls to WalkerEdison, the company that handles problems for this item. I spoke to two different customer service representatives, Jordan and Stephanie. They were fantastic. Quickly realized what the problems were and quickly dispatched new parts to us to replace the problem parts we needed to have replaced. We were not charged anything additional for the parts, nor did we have to pay shipping. The quality customer service we received made what could have been a nightmare experience into a very positive one. Thanks so much to both Jordan and Stephanie; you are lucky to have them backing up your products! Now that our units are assembled and in use we love them. They are sturdy and beautiful and do everything they promised to do in the description.
- How did the color on site compare with the actual product? Good Match
- Please tell us about the quality of the product. Good quality product, once assembled.
- How accurate was the on site description of the product? Accurate, mostly. Hardwood is really strips of plywood (maybe of a hardwood variety).
I was very pleased with this set. It is absolutely amazing. My husband was so excited when he saw everything setup. I would recommend to anyone.
- How did the color on site compare with the actual product? It matches exactly
- Please tell us about the quality of the product. Very High Quality
- How accurate was the on site description of the product? Very Accurate