I have ordered this product from OS for a few years. I have never had an issue until now. The product shown on line is not what I received. When I contacted OS, they DID send a replacement. BUT it was the same item. So once again I contacted OS. But they tell me that the packaging has been updated. OK, but the scent SHOULD be the same. The packaging as well as the scent is not the same. I have used Tommy Girl cologne for SEVERAL years. I have a very acute sense of smell and i KNOW this last order is NOT what I have received in the past. Once the major department stores quit carrying it I found it here. I was very satisfied until this last order. The customer service people I spoke with have tried to convince me it IS the same fragrance that I received in the past. NO IT IS NOT!!!
i bought it for my mother in law its the only scent she loves and she was happy because the bottle size was huge and worth the price she bought one at macys that was smaller and more expensive
- How did the image on site compare with the actual product? it was bigger in person
- How accurate was the on site description of the product? spot on
- Please tell us about the quality of the product. the smell was strong lingers in the air and on your clothes all day
I had purchased some perfume for my sister for Christmas. A day after purchasing it at Overstock.com I decided that I should see if I got it for the best price. I found it slightly cheaper. When I notifed Overstock.com about this, they couldn't stop my order because they are so efficient, the order had already been sent to the warehouse for processing and shipping. What Overstock.com did do is reimburse me the difference in the price. I was also extremely impressed with the speed in which it was shipped out. I received my purchase within a couple of days. My experience with Overstock.com was much more positive than with another online service that I also had used to purchase presents.