I already own one of these and wanted an additional one. The picture on the box was identical to the one I have, but the one I received was different and does not hold the cold as well. Also it says there are two pads and there is only one. This should be changed. It is very misleading to consumers.

• How did the image on site compare with the actual product? was not what the picture showed
• How accurate was the on site description of the product? was only one pad, not two
• Please tell us about the quality of the product. doesn't hold the cold as long as the original one I have

Folks, these pads are hands down, the finest product of it's kind. I just bought another one after my first one finally started leaking after 4 years of constant use. They are big, and stay cold for well over an hour, effectively. Then, they re-cool and are ready for use again, in only about 20 mins. OS sells them the cheapest on the Web, and the shipping is free. You just can't beat all of that for this great price, so don't hesitate!

• How did the image on site compare with the actual product? Fair
• How accurate was the on site description of the product? OK, but the acutal size should have been listed, too.
• Please tell us about the quality of the product. I've tried many, and these are the best

I am very pleased. I purchased one and liked it so much I purchased another one to switch off when one is refreezing in freezer.

• How did the image on site compare with the actual product? The image on the page makes the product look bigger. For my back it is about half that size but still large.
• How accurate was the on site description of the product? I believe only on pad comes in one box. So I ordered 2 after trying it and liking it so much.
• Please tell us about the quality of the product. The product seems very durable and well constructed. I believe it will last a long time.

Very pleased with the whole transaction. The product was top notch and great price. Exceptionally pleased with the product.

• How did the image on site compare with the actual product? looked the same
• How accurate was the on site description of the product? very accurate
• Please tell us about the quality of the product. great quality

They perform as advertised. They stay cold longer and are large enough to cover a larger area than most cold packs. I would highly recommend this product for pain relief.

• How did the image on site compare with the actual product? exactly
• How accurate was the on site description of the product? not accurate. The site stated there were 2 pieces, however, I knew there was only one.
• Please tell us about the quality of the product. I now have two of these pads and they seem to be sturdy.