First delivery arrived all beat up. I didn't even bother to open the broken box. I contacted Overstock and UPS came right back to pick up the box. The next day...yes, the NEXT day, the new product arrived in a box that was not damaged. The wheelchair was new and in perfect condition. Everyone I spoke to at Overstock was professional and spoke perfect, clear ENGLISH. There was very little wait time. Excellent, old fashioned customer service. This is my second Drive Wheelchair. Drive makes excellent wheelchairs and Overstock has amazing prices. This wheelchair is particularly excellent in all ways - comfort, sturdiness, ease of use, price (definitely worth more than $306).