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Personalized Product Recommendations

When I order the foundation I thought I was getting light/medium beige; not deep honey. When I received my order I open it and the foundation was not the right color so I can't use it; matter a fact it's still in the packaging it came in. I know the that Max Factor has great products, I just can't use this one becase it's to dark for me. When I called O.com and I explain to rep I order foundation and it is to dark. If I re-purshase another color can I send this order back can I get a credit? She told me this is a "No Return Iteam". So I never re-order foundation from O.com because I did not want to have the same problem.
I love this product. Will definitely want others to try it.
Leaves our warehouse in 1-3 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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