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Personalized Product Recommendations

I have arthritis in my neck, so I must sleep with a comfortable support under my neck. This pillow looked perfect from the image. However, I could not find information describing the neck support itself on the website. Because the image looked exactly like what I need, I ordered the pillow anyway. Turns out the pillow itself is soft and nice. But the neck support part was very hard and actually made my neck hurt. I tried it two nights and woke up both times with neck pain. I have returned the pillow and had to pay over $$$ for return postage. That sucks.
Leaves our warehouse in 1-3 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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