I was so looking forward to receiving this after seeing a review on Youtube. I don't know what I am doing wrong, but I cannot get this thing to work well. I have another flat iron (CHI) that works fine, so I know how to use one. I was excited to try curling my hair with this flat iron's unique curl add-ons. Again, it did not work. It didn't curl the hair. My CHI curls with little effort. I thought the plastic curl plates weren't getting hot enough, so I preheated the iron for over 45 minutes on high heat... still no luck. My biggest problem was that I couldn't keep my hair in the the iron, especially with the vibrating action; the hair just slips right out. I've tried spraying the hair with a liberal amount of hairspray, only to have disastrous results. I tried using large amounts of hair, I tried using small amounts of hair. I tried curling just the ends of my hair. I tried curling from top to bottom. I tried curling like you would a curling iron. All failed. The Youtube review showed a girl with short hair using this iron with the curl plates and her hair turned out beautifully. Since I had just cut my hair, I was psyched this was going to work for me. Well, uh, no. I have tried using this over and over again and on different days, with newly washed hair, and with next day hair...still with the same failed results. The iron gets really hot, 400 + degrees. I had it at the highest setting for over 30 minutes before using it. Additionally, here are some features, many of them positive: It has an inbuilt temperature display to let you know what temperature the iron is at. You can adjust the temperature precisely and see it heating up to that temperature. If you want the vibrating action, you tap the on/off switch and when you close the iron, it will start to vibrate gently. The plastic curling plates slip on and off the iron fairly easily. There is a rotating cord, so it never tangles, and it even comes with a velcro strap to keep your cord neatly wrapped. Another bonus was the generously long cord. I am really disappointed because I was desperately wanting this to work for me!! I bought it because it had good reviews and the Youtube video (made by a consumer) made it look easy, but unfortunately, I will have to send it back.