OK folks, here's the deal. This stuff is GREAT! Cleans up easy, removes hair well. There are a couple of things you should know though that will make your experience better. A) The hair has got to be at least about 1/4 inch long for this stuff to 'grab' it well. It doesn't work that well on anything shorter. (This shouldn't be that much of a suprise, this is true of most types of waxing) B) When it says "rub firmly" it means it. For best results, you should start to feel the wax starting to come thru the muslin strips... when it does, it has also grabbed the hair. After that, just pull the strip off quickly, less pain than removing a bandaid, and the hair is gonesky. I bought two bottles to begin with, and am back for two more, so go figure. I have tried everything else, (father was the misssing link, inherited his hair) salons were painful, other kits created a filthy mess and took as much skin as hair, this stuff is without a doubt the way to go. Takes the hair, leaves the skin, and cleans up super quick. Made going brazilian non-scary, need I say more?