The first one came in an envelope and the mascara box was smashed...no biggie but the clear glue residue on the outside of the tube had me concerned. I appreciate overstock's customer service, a new one was sent to me and I tossed this one away. The second mascara arrived in a box un smashed...however, the residue was still on the tube like the first one. I'm wondering if the hot weather and high elevation is causing the glue to seep from the black part of the tube and not effecting the inside product. I'm keeping this one and now believe it's a packaging tube flaw.