Chair had vinyl damage on backrest, I believe shipped that way. Called customer service, sent a pic of damage and they gave me a credit to keep the chair as is. I am satisfied with customer service Chair works works good, pulse massage really pulses so hang on. Leg massage is a little weak. Seems to be worth the money.
- How did the image on site compare with the actual product? Image matched delivered product
- How accurate was the on site description of the product? Matched
- Please tell us about the quality of the product. Not worth original full price, but ok at refurbished price
I actually ordered two of these chairs and was a little nervous about the quality because the price seemed so low. I couldn't be more pleased with the chairs in every way--they far exceeded my expectation. I feel they are a very attractive chair and the massage features are top notch. The chair evens comes with an additional pad if you don't want such a strong massage. I was also a little concerned about the assembly the ad said that was required. Fortunately, the assembly was only attaching the cushions to the chair that had good hook and loop connections. If you want mostly an extremely comfortable chair for sitting, then I would probably have chosen another chair, but for the combination of sitting and a massage chair, I think this one is outstanding.
- How did the image on site compare with the actual product? The same.
- How accurate was the on site description of the product? Very good.
- Please tell us about the quality of the product. Excellent.