You can return most new and unopened items within 30 days of delivery for a full refund.* Items must be returned in new or unused condition and contain all original materials included with the shipment.
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* For your safety, some orders go through our fraud prevention department. If yours is selected, we will quickly notify you (doing this may cause a delay of up to 3 days).
Standard Shipping:
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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Expedited Shipping:
We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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After buying the dog crate I saw others that were of better quality , and bigger, for the same amount of money. I would probably have returned it but I needed to use it right away. The water bottle worked good. I put two mini-dachshunds in it and no one escaped, so that was a plus. It folds up easy and has a handle for carrying it. I just wish it was better quality considering how much I spent on it.
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