Product looks great and as advertised; delivery and follow-through communication was problematic.
I ordered this before Sandy hit but was not delivered until Nov 21. We loos power for about a week, so it would have been great to have earlier but since O works with a number of delivery-shipping companies the actual delivery window tends to be pretty large. I received a notice of shipment deliver within a few days of the order.
I then contacted the shipping company to determine the status and delivery time frame. However, O's shipped notification indicated a different carrier than actually sent to. That shipper had no record and had to have O track down the status of my order. Eventually (after a couple of follow-up chats) O indicated it had actually been shipped to and would be delivered by another carrier. I had to contact them to determine status, but they indicated the order was to be delivered by still another carrier. I contacted them, by phone, and they eventually indicated ...
How did the image on site compare with the actual product? AS advertised
How accurate was the on site description of the product? Good shape
Please tell us about the quality of the product. Accurate