Computers and Electronics returns must be initiated within 20 days of the purchase date.* The items must arrive at our warehouse within 30 days of purchase. You must return items in their original condition to qualify for a full refund. We will issue a partial refund of up to 70 percent if returned items have been opened, used, or returned late.
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* For your safety, some orders go through our fraud prevention department. If yours is selected, we will quickly notify you (doing this may cause a delay of up to 3 days).
Standard Shipping:
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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Expedited Shipping:
We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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I knew I was in trouble when the order was non-refundable. The DVD player whirs loudly and doesn't play DVD's. The customer service for RMA numbers did return a call, but I was on the road and didn't have the serial number available. No reply after leaving a message on And***'s extension...will probably have a better experience when I call again...but I am expecting Christmas returns might swamp the system.
How often do you shop at Overstock.com? First time
I bought this DVD player for my 2 yr old's room. Although her tv is tiny the picture is very clear. It took me a minute to figure out how to hook everything up but everything is working just fine. I was a little worried about buying something refurbished but Toshiba is a brand I know and trust. The buttons on the front of the DVD player are a little basic; with just play, eject, and stop I believe. The remote is a lot more elaborate but still easy to use. I think this was a great deal and I recommend it.
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