I was very apprehensive about this prchase, but it was worth every dime! I had absolutely no problems and it was very simple and clear on how to use. I moved about 30 hours of memories to my PC and downloaded them to thumb drives. Perfect!
I was a little reluctant at first about the ease of using the software. I found out that is was easy to install and use. I was able to transfer a VHS tape of my daughter's basketball game with very little difficulty. I have 2 more tapes to go. The only problem I see is that the manual does not give enough information about what types of DVD-R you can or should use. I had one that said it would hold 120 minutes and I thought it would be no problem transferring the 100 minutes game. However, if you choose the "best" recording setting you will only get 60 minutes of recording. I have since purchased a DVD-R that say it will hold 240 minutes and plan to see if it will record the entire game in the "best" setting. All in all, I am very happy that I purchased this program.
I ordered the version 8 professional located on your website, at what I believed was a reasonable price, paid for it immediately, then waited 9 days for delivery. When I received it, it was a STUDENT VERSION requiring proof of student or faculty status, which I am not. NOWHERE on the advertisement did it mention anything about being a student version. I compared it to the $74 version, and the website showed exactly the same information.
Your customer support people (in Tooele, Utah) were fantastic, and we have now resolved the issue, but I was NOT a happy customer!
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