When I first saw the price for this phone, I was floored because of how inexpensive it was. When it arrived and I began using this product, I became aware of why it was so cheap in the first place. based upon features alone, this phone has the potential to be a great piece of office equipment for a small office/home office. However, the problems with this phone are vast: The display (blue light LCD) is very hard to read in any kind of lighting. The quality of the sound heard from the handset or hands free feature are both poor. There is a constant hissing in the line that was never there before on our old phone. The best features on this phone are the talking caller ID and the calculator. If you are away from the desk filing or working on another task, the talking caller-ID is good to have, but not a necessity. The calculator feature would rank this phone higher, but the poor LCD takes away from this positive attribute as well. I do not recommend this phone for purchase. If it is a gift, say thanks and regift it to someone else as fast as you can.