This review has two parts - Pyle and Overstock.
When I first got the dvd player, the display didn't work at all. The disk played and I could hear the dvd, but no picture. Enclosed in the packaging was an 800 number to contact the manufacturer. Stupidly, I called Pyle instead of Overstock. The phone was answered by a woman who sounded like she was working in her basement. I was put on hold 4 times for more than 20 minutes and finally the woman told me she would email me a return label and when they received the DVD player, they would ship a replacement. Never got the email, thank God because I doubt I would have ever gotten a replacement.
But, then I called Overstock and wow, what a difference! Not only did they immediately send me a free return label, they sent a new dvd player right away - before I returned the broken one - so I'd have it in time for my vacation.
This one works at least. Haven't tried all the bells and whistles, but it'll do.
How did the image on site compare with the actual product? Exactly as pictured
Was the product free of any manufacturer defects? no/yes
Please tell us about the quality of the product. not the best I've ever had
Hello mikiti10, this DVD player does not have a cord/plug in for an electrical outlet other that the car charger. Once it is fully charged, it will last two hours. Sorry for the inconvenience. Thank you for shopping with us! overstockcustomercare1 on Jul 18, 2014
Hello startrekfan, thank you for your interest in the PyleHome PDH9 Portable DVD Player - 9" Display. Yes, this player has an earphone jack. Thank you for shopping with us and have a great day!
overstockcustomercare1 on Jun 27, 2013
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Usually leaves our warehouse in 1-2 business days.
Standard Return Policy for Electronics:
The items must arrive at our warehouse within 30 days of purchase. You must return items in their original condition to qualify for a full refund. We will issue a partial refund of up to 70 percent if returned items have been opened, used, or returned late. More details
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