I really like to phone and appreciate the portability it provides. My only reason for good vs excellent is the headset is difficult to put together and no very functional. The phone itself is great, small, portable and has good reception throughout my work area, which is a real plus.
I've had this phone for almost a year. I purchased the replacement plan for it because I wasn't sure how sturdy it would be. To my surprise, it's a nice, well built phone. I am now having a few shortages in conversation due to the headset cord. I'm cashing in on my warranty today. It works but I have to hold the cord a certain way to hear clearly. That's a little inconvenient if you like to multi-task.
The noise-cancelling feature needs some improvement. Also, you can only use the ear cushion with the headphone and not with the over-the-ear option. Other than that, this is a great product for those who work on the phone like myself and need to multitask with their hands. Overall, good investment