Great value however c/s was no help. Make sure you know what phones the unit is compatible with before purchase. Love the look, value and performance

Am a Home Office user and the headset allows hands free operation and walking around the house. Installation was easy, good instruction manual (if needed). When setting the volumes I found it hard to figure out where to in- or decrease in order to get ridd of the echo and humm of my own voice I had in the earpiece. The earpiece is very comfortable. If you plan on not wearing it for most of the day, I would recommend a different style of earpiece. It takes a couple of seconds to put it on and fit it well. Quality of sound is very good. People I talk with even internationally think I am in the next room. Controls for pick up is good. Volume buttons are hard and awkward to press. The mute funktion would deserve a button of its own - the pressing of the - volume button for three seconds to mute/unmute is not a good solution. Base station works well. Was surprised to see that the three cords that one need to connect the base station and the lifter (very recommended with this earpiece) are of three different length. The socket where the receiver is plugged in does only work, when esured that the cable is pressed in all the way. Took me some bit to figure that one out and was initially disappointed that I would not be able to use the phone receiver anymore. As that seemed not to make sense I looked for the issue and found the receiver cord socket issue in the charging station. Just make sure it is pressed in all the way, then it works fine. Battery life seems good for half a day of heavy talking. Recharges within 30 minutes it seems. Recommend the product, after getting rid of the echo, and finding the receiver cord issue, am very happy with it. Not perfect because of the missing mute button, but when in the room, one can always use the phone mute button though too. Very much recommend the HL10 lifter too. Works very well. Great deal for this price. Ordering and delivery (2 days!!!) were impeccable.