If you spend your entire day on the phone then you need this product. Sadly Plantronics is really the only game in town for wireless head sets for desk phones. I hold out hope that some day some one will make a simple bluetooth bridge so I can use whatever bluetooth set I want, for now though we're stuck with Plantronics. This unit gets the job done, but it's bulky and making it's charging connection is VERY finicky. I will connect the earpiece to the charging base and it's a real crapshoot as to wether it will actually start charging or not. I feel like Plantronics needs a real competitor to force them to start focusing on improving design and quality.