The dvd player arrived in 3 days, in a large brown shipping box marked Philips. I saw no signs that the unit had been used, only a few fingerprints. The /37B designation on the label meant refurb. All hacks for a retail /37 player will work. Once installed, I could see that the picture was sharper and the fast-forward faster, than my non-refurbished player. Tweaked, would describe the performance. (I did have to wisk away the dust in the tray with a 1.5 inch camel-hair paint brush before loading a DVD)......There are many features to be found in the menu. You can adjust the volume, add sound effect, set picture levels, and more. I tested fast-forward, Zoom (aspect ratio), and USB, everything was perfect. There are many aspect ratios available in Zoom, several for making the picture smaller. The only drawback I found, is that the first zoom enlarges the picture too much. The remote has a USB button, and it's the same remote as with a retail box unit and it could be a little larger. You will need to purchase 2 aaa batteries. ALL paperwork and a large manual is included. However, navigating the menu is not difficult. Up, Down, Left to Right, and Okay, is enough. There will be no holding down a second button to access a feature......Recalling that the bubble wrap had a pink USA electronic company inspection tag (including employee number & initials), I dropped the idea of moving to a digital set with HDMI cable for further testing. Get one now from the current lot, buy the 2 year insurance plan, and you can't go wrong !