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I have used this non-stop since purchase. It needed an OS upgrade, which was free online from Palm, but otherwise has worked beautifully. I've loaded third-part SW on it and use it for work schedules, home to-do and shopping lists, hobby lists and notes, all my many contacts for both work, school, and family, reading a couple of books while waiting on things... The only things I haven't tried so far are games (not really interested in that) and music (will try soon). I've had a couple of resets, but by backing up with the PC at least once a day, I rarely lose anything. I just wishe it worked with Mozilla as well as Outlook :)