Dead after three months of use
Apr 20, 2012
brandonbradley
from Phoenix AZ,
Rating:2.0
I purchased this last December, but was traveling for the holidays and didn't get it set up until after I got back in Jan. It now shuts off randomly and will not turn back on, or if it does, it shuts down randomly again shortly after. This includes the power and control button lights, not just the screen.
When it did come on correctly the screen is still clear and crisp at full brightness so I suspect it is not the back light, but rather something in the power controls. Now it just won't come on at all really, or immediately dies.
This was a refurbished model, so perhaps this is the reason it was returned in the first place. I've contacted Samsung, and after running through their brief and perfunctory tests, they had me enter a service ticket. We'll see if they will do anything to fix it.
- How did the image on site compare with the actual product? accurate
- Was the product free of any manufacturer defects? It wouldn't seem so, other than missing all normal cables except the power cable.
- Please tell us about the quality of the product. Since it isn't working, I'm not impressed