The phone came speedy fast. Only you can't begin any kind of phone service without a SIM card. It is not included in the package and you have to wait for the carrier to send you one. The SIM card is needed to start up the phone. It's like purchasing a car, but you need to find the steering wheel elsewhere. I can't review if it works well or not just yet...I am now in search of a sim card. This should all be in the description. Very disappointed. Customer service was nice and gave me $5.00 off my next purchase.